Help with Saad Digital apps.

Before you email

• Check that you are using the latest app version available to you.
• Restart the app and try the action again.
• Describe steps that reproduce the problem, if possible.
• Include a screenshot or screen recording only when useful.

Do not send passwords, payment card details, identity documents, or other sensitive information unless genuinely necessary for support.

Reminders and notifications

• Notifications require device permission.
• Check Mivaro's Notification Settings and the app's notification permission in device settings.
• Confirm the due date, reminder date, recurrence, time zone, and device time are correct.
• Delivery can depend on operating-system behaviour, battery settings, and device state.

For truly critical deadlines, keep an independent record as well as a Mivaro reminder.

Documents

• You can add supported documents from Files, Photos or the camera.
• Mivaro saves added document files in app-managed local storage on your device.
• On-device reading can identify possible details, classifications and dates for your review; always check suggestions against the source document.
• PDF viewing or opening can depend on the current in-app viewer, device and installed system apps.
• If a local file is unavailable, remove or replace the document using the available app controls.

Local files and metadata sync

Mivaro document files are local-first and are not backed up as cloud document files. Account information and metadata may sync across supported devices where enabled. Uninstalling the app, clearing storage, resetting or losing the device, or losing access to a file can remove local documents. Keep separate copies of important originals.

Subscriptions and billing

• Mivaro subscription purchases and recurring billing are managed through the Apple App Store or Google Play account used to subscribe.
• Deleting or uninstalling Mivaro does not cancel an active subscription.
• To stop future renewal, cancel through Apple subscription management or Google Play subscription management, as applicable.
• Cancellation and a refund are different. Refund eligibility is determined under the applicable platform's policies and applicable law.
• Use the same store platform and account to restore an eligible purchase where supported; purchases are not automatically portable between Apple and Google Play.

For a Mivaro entitlement or billing support issue, email saaddigitalapps@gmail.com. Saad Digital cannot manually cancel an Apple- or Google-managed subscription on your behalf.

Account access and deletion

On iOS, Mivaro can support Sign in with Apple or Google. On Android, use Google sign-in. To delete an account in Mivaro, go to Settings → Account → Delete account. If you cannot access the app, use the public Mivaro account-deletion instructions.

Mivaro privacy and terms

Mivaro Privacy Policy · Mivaro Terms of Use · Delete account

Bill setup and calculations

• Confirm each person, item, quantity, price, tip, assignment, currency, and combined payment.
• Correct duplicate or missing items before finalising.
• Review individual totals and the full bill summary before relying on or sharing it.

SplitMate AI calculates bill information but does not transfer money or process payments.

Receipt scanning and OCR

• Use clear, even lighting and avoid glare or heavy shadows.
• Keep the receipt flat and fully visible.
• Retake the image if text is blurry, folded, faded, or cut off.
• Verify every extracted item, quantity, price, tax, and total.

Receipt recognition can make mistakes and requires user review.

Camera and gallery access

If receipt capture or selection is unavailable, check SplitMate AI's camera and photo permissions in device settings. Permission is requested for the receipt action you choose. Disabling it can make the related option unavailable.

Sharing

Sharing uses compatible apps installed on your device. Check that the intended sharing app is available and up to date. Review the summary and recipient before sending; the chosen third-party service applies its own terms and privacy practices.

Ads and rewarded ads

Where ads are enabled, their availability can depend on your connection, region, privacy choices, and available ad inventory. Rewarded ads are optional and user-initiated where offered. If a stated reward is not applied, keep the app open briefly, check your connection, and try again before contacting support.

Local bill history

Saved bills are stored locally on the device. Removing the app, clearing app storage, resetting or losing the device, or deleting a saved bill may permanently remove that history.

SplitMate AI privacy and terms

SplitMate AI Privacy Policy · SplitMate AI Terms of Use